Soflex Pressure Care Mattress

(1) All our products come with extended warranties. If you believe there may be a defect in the items you've received, please send an email to info@superiorlifestyle.com.au with proof of purchase and a brief description of the problem. We may request further information (such as photos and videos) or to physically inspect the item before accepting a claim under Warranty.

 

(2) To minimise our impact on landfill and preserve public health and safety, we cannot accept any returns for changes of mind. If you are ordering online, it's important you take the time to confirm your order, as our obligations will be fulfilled on dispatch. Our Sleep Specialists are trained to help you make a fully informed decision. If you're concerned about anything, we encourage you to call and ask questions.

 

(3) Under the ACL, you are entitled to return a product and request a replacement or refund if the product fails to meet a statutory guarantee and that failure is a "major failure" or cannot be remedied. Conversely, if an item we supply to you fails to meet a statutory guarantee, but that failure is not a “major failure” and can be remedied, we are entitled to offer a repair, replacement or full refund. If you think there is a fault with the products you have received, please let us know as quickly as possible by emailing info@superiorlifestyle.com.au with a brief description of the problem you believe constitutes a defect.

 

(4) We know it can be daunting buying a new mattress, which is why we are pleased to offer our Comfort Guarantee with any bed bundle purchased at full price on or after 13 August 2021. You don't have to do anything except use our free mattress protector at all times. If, after sleeping on your mattress for a full 60 nights, you are not completely satisfied, simply email your request for return and we will respond within 48 hours. You can find full terms here.

 

(5) You can find our full terms and conditions of sale here. These terms and conditions are incorporated into and form part of any contract between the Company and the Customer for the supply of Goods, unless otherwise agreed in writing.

You may be eligible to pay for your purchase in slices with no deposit required and no interest whatsoever. We offer affordable repayment plans through Payright and Humm. Payright and Humm are responsible third party credit providers acting within the guidelines of Australia's Buy Now, Pay Later Code of Practice.

To submit an application for credit, give us a call on 1300 825 931. Alternatively, you can find more information on the available payment options by clicking here. 

(1) All online orders are prepared for dispatch within 48 hours of confirming your sales order. Your items will leave from our National Distribution Centre and arrive at your local depot within 7 transit days (starting from the day after dispatch). In outer and regional areas, deliveries may be faciltated by an agent of our trusted couriers. Contact and delivery may therefore occur up to 15 transit days after dispatch in these areas. It is your responsibility to liaise with our nominated courier in relation to the date of delivery.

(2) Please note these delivery timeframes are estimates only and may change without notice. We will not be responsible for the delivery times of your goods once dispatched. Delays in shipping do occasionally occur and we are not liable for any loss or damage caused by delivery days.

(3) Please note for safety reasons, our couriers are not allowed to enter your home or carry the items up a flight of stairs. If you think you might struggle with heavier items, you can request additional services prior to dispatch including assembly and rubbish removal. Additional charges apply.

(4) If you have any additional requests, please call us on 1300 825 931 to process your order. Our office hours are 9am to 5pm, Monday to Friday. Alternatively, you can email us at info@superiorlifestyle.com.au and we will respond as soon as possible.