Home Delivery Service

1. Coverage

​​

1. The following terms and conditions apply between Superior Lifestyle Pty Ltd (ACN 605 022 017) (“Superior Lifestyle/we/us”) and “you”, for the delivery of big and bulky goods purchased from us (the "Goods") which we have agreed to deliver and (if applicable) install at the premises specified by you (“Premises”). These terms and conditions also cover the removal of goods of a similar type and size (“Old Goods”) by Superior Lifestyle from those Premises.

2. Subject to payment of any applicable price to us at the time of purchase, we will deliver the Goods to the Premises, install the Goods and remove the Old Goods from those Premises, in accordance with these terms & conditions.​

​

2. Scheduled Deliveries

​​

1. Superior Lifestyle will endeavour to deliver the Goods on a day agreed with you. We do not offer set delivery times, only an estimated delivery window. On the day of delivery, the delivery driver will contact you when they are en route to the Premises. In certain areas, a track and trace link may be provided.

2. Please note that delivery may be affected by factors outside of Superior Lifestyle’s control, such as adverse weather conditions, traffic conditions, sickness and unexpected issues arising in connection with the provision of services to other customers, and Superior Lifestyle therefore cannot guarantee delivery at the prearranged time and day. Where Superior Lifestyle cannot attend within the expected delivery window, Superior Lifestyle will provide you with as much notice as practical and will arrange another delivery day with you.

​​

3. Remote or Isolated Areas

​​

1. Delivery of “big and bulky” Goods (such as adjustable beds, bed frames and bed heads, lift assist and massage chairs) to parts of Australia such as the Northern Territory, Western Australia, Tasmania, remote/isolated areas and island communities may have extended delivery times and are subject to local transport schedules.

2. Goods may also have to be collected from the closest local barge or freight company, in which case you will be responsible for arranging final delivery (including any additional cost for such final delivery) with the barge or freight company to your nominated address. If additional charges from a third party apply to delivery of your Goods, Superior Lifestyle will contact you prior to delivery to advise such charges.

​​

4. Requests to Reschedule

​

1. You must provide at least 24 hours’ notice if you wish to cancel your delivery or change the delivery day that you have agreed with Superior Lifestyle, by using the contact method you have been given. If, on arrival, the Premises are unattended Superior Lifestyle will wait 30 minutes, and if still unattended, will then leave. Where this happens, we will send you an SMS so another delivery day can be scheduled which may be up to 48hrs after the failed delivery. If you do not provide this notice, Superior Lifestyle reserves the right to charge you its reasonable costs of any failed delivery and for rearranging the delivery.

​​​

5. Authorised Receiver

​

1. You, or another person over the age of 18 whom you have given authority to accept delivery of the Goods (and oversee the removal of any Old Goods), must be present at the time of delivery/removal. Any reference to “you” in these terms and conditions includes any such person.

​

6. Parking Availability

​

1. You must ensure that a delivery vehicle (up to 6 metres long) can park immediately outside the entrance to the Premises. Superior Lifestyle reserves the right to refuse to deliver, and/or refuse to remove Old Goods, where it is unable to park within 20 metres of the entrance to the Premises. Where this occurs, Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed. Any parking charges that our delivery drivers are required to pay will be your responsibility.

​​

7. Pets

​

1. You must ensure that any pets are placed in a secure location before our delivery commences and at all times during the Delivery Process. The term “Delivery Process” includes the process for delivering the Goods and also, if relevant, for removing the Old Goods.

​

8. Reasonable Care

​

1. When carrying big and bulky items through the Premises, Superior Lifestyle will take reasonable care but cannot guarantee that floors or walls will not get dirty, wet, scratched or incur minor scuffing or indentations during the Delivery Process. Superior Lifestyle suggests that you cover floors or walls to protect them. Additionally, due to Occupational Health and Safety requirements around the safe lifting of big and bulky items, delivery persons are unable to remove their work boots in your home. Our team members will endeavour to maintain clean working boots for indoor purposes.

​

9. Preparation​

​

1. You are responsible for ensuring that the route(s) from the boundary of the Premises to the specific delivery location (and, if applicable, the location of the Old Goods) is of sufficient size, safe and clear of obstacles. Please bear in mind the weight of the Goods to be delivered and/or any Old Goods being removed and whether the floors and stairs/steps are strong enough for the load and whether tiles or other floor coverings or materials could be damaged as a result of this weight.

2. Save as otherwise provided by the consumer guarantees under the Australian Consumer Law, Superior Lifestyle shall not be responsible for any loss, damage, expense, injury, or death arising from the structure, fixtures or fittings of the Premises being unable to bear the weight of the Goods, except to the extent that such loss, cost, damage, expense, injury, or death arises as a result of Superior Lifestyle breach of these terms and conditions or negligence.

​

10. Inspection

​

1. Upon Superior Lifestyle’s arrival at the Premises, you must ensure that Superior Lifestyle can commence all relevant tasks without delay. The delivery person will inspect the location(s) and the route from the delivery vehicle to that/those location(s). In the event that the delivery person believes that the route to a location or the location itself is unsafe or impractical for the goods in standard packaging they will be unable to perform the delivery to, and/or removal from that location and will: (a) in the case of delivery, deliver the Goods to such other location inside or outside the Premises as you direct, provided they consider this location and the route to this location to be safe and practical; and (b) in the case of removal, be unable to remove the Old Goods and Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed.

​​

11. Existing Damage

​

1. If the delivery person notices any pre-existing damage on the proposed delivery/removal route within your Premises before they deliver/remove the Goods or Old Goods they may bring this to your attention. This is intended to avoid any dispute as to whether the delivery person has caused any damage to your Premises during the delivery process. The delivery person may make notes about such damage and may also take photographs.

​

12. Delivery Options

​

1. Superior Lifestyle offers a few different options for the delivery of big and bulky items.

2. Depot Collection - The Goods will be delivered to a chosen courier depot for collection by you. You will be contacted by the depot once the Goods have arrived and are ready for collection. You will be responsible for arranging appropriate transportation of the Goods to your premises and loading/unloading the vehicle.

3. Hand Delivery - The Goods will be delivered to the specified room in your Premises. This option is only offered in Australia’s capital cities and surrounding suburbs that fall within our Metro Delivery Zones. This option does not include any other services including without limitation, removal of Old Goods, assembly of Goods, demonstration of Goods or removal and disposal of packaging materials.

4. Courier Drop Off - The Goods will be delivered by a third-party courier to your nominated shipping address and unloaded from the vehicle. The courier will not carry the Goods inside the Premises and may be forced to leave the Goods on your porch or driveway, where access to the front door is restricted, unsafe or unfeasible. The Goods will be delivered to your local depot within 2 to 10 business days after dispatch and may take longer in remote or isolated areas. You may choose Priority Shipping and pay an additional fee for faster shipping times. This option does not include any other services including without limitation, removal of Old Goods, assembly of Goods, demonstration of Goods or removal and disposal of packaging materials. It is your responsibility to take the Goods inside your Premises.

5. Additional Charges - If there are any restrictions or additional charges that apply to delivery of the Goods purchased, these will be advised to you on confirmation of your order.

​

13. Risk

​

1. Risk of loss, damage or theft to the Goods passes to you at the time of delivery of the Goods to the Premises, including delivery of any Goods left outside the Premises.

2. It is your responsibility to inspect the Goods and check for correctness of condition, quality, quantity and other specifications prior to their installation or use. If you are absent on the day of delivery, you must inform your nominated receiver of this requirement. Subject to the Customer’s rights under Australian Consumer Law, you will be deemed to have accepted the Goods unconditionally on the date of delivery.

​

14. Proof of Delivery

​

1. If applicable, you will be required to sign a Shipping Slip as proof of delivery, which will confirm that the Goods have been delivered and will document any noticeable damage to the Goods occurring prior to, or during, the Delivery Process. It will also allow the delivery person to document any damage to your Premises that you believe has been caused during delivery. We may photograph Goods, the location the Goods have been placed in, or any damage that you allege has been caused during Delivery.

​

15. Damaged Goods

​

1. Superior Lifestyle strongly advises that you thoroughly inspect the Goods for physical damage. If you notice physical damage to the Goods before unpacking, you can refuse to accept the Goods and return to sender. If the Goods are not unpacked during delivery, or in the presence of Superior Lifestyle’ delivery team, it will be difficult to establish whether any physical damage to the Goods was caused before or during the Delivery Process, rather than after delivery. If you do notice any physical damage after unpacking, you must notify us within 24 hours.

​​

16. Removal of Old Goods

​

1. Where Superior Lifestyle is removing Old Goods you must ensure that the Old Goods are prepared for removal. The Old Goods must be disconnected from power, fixtures or fittings, safe to be handled, removed from any cavity or wall mount, and otherwise readily available for easy removal at the time of your delivery. If these conditions have not been satisfied, we will not be able to remove the Old Goods and Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed.

2. Superior Lifestyle will not pay you for your Old Goods and title in the Old Goods transfers to Superior Lifestyle upon removal from the Premises in consideration for such removal. Alternatively, instead of removing Old Goods, we will relocate (but not reconnect) the Old Goods within the Premises, on the basis it is safe and reasonable to do so.

​

17. Refusal of Service

​

1. You acknowledge and agree that if you fail to provide any information, fail to provide correct information or fail to perform any of your obligations under these terms and conditions, then Superior Lifestyle may, without limiting any of Superior Lifestyle’ rights at law, refuse to deliver the Goods and/or remove the Old Goods and/or may require the payment of extra fees from you as reasonably required to perform the delivery.

​

18. Australian Consumer Law

​

1. Nothing contained in these terms and conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy or other obligation implied by the Australian Consumer Law which cannot by law be excluded, restricted or modified.

2. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may recover compensation from Superior Lifestyle for any reasonably foreseeable loss or damage that you suffer because of any failure of the delivery service to comply with these guarantees. If the failure to comply with these guarantees is a major failure or cannot be remedied, you may terminate the agreement between you and Superior Lifestyle for the supply of the delivery service or recover from Superior Lifestyle compensation for any reduction in the value of the delivery service below the price paid or payable by you for the service. If the failure to comply with these guarantees can be remedied and is not a major failure, you may request Superior Lifestyle to remedy the failure within a reasonable time, or if it cannot be so remedied you may recover from Superior Lifestyle all reasonable costs that you incur in having the failure remedied, or terminate your agreement with Superior Lifestyle for the provision of the delivery service.