We have a fresh face around the office here at Superior Lifestyle and we can't wait for you to meet her. Bella joins us after years of experience as a Support Worker in the Aged Care and Disability sectors. Bella joins Superior Lifestyle as a Customer Service Agent and will be responsible for answering general enquiries on our products and services, special promotions, customer policies and payment options. Bella will also offer support to our marketing team with online engagement and content creation. By way of background, Bella started her career in support work after completing a Bachelor of Nursing and Midwifery at the University of Queensland in 2017. Gaining work experience in both the disability and aged care sectors allowed Bella to develop a universal set of principles to managing clients, and a genuine passion for what she describes as "a very rewarding line of work." Growing up, Bella also witnessed firsthand the challenges that come with caring for another person and the strain it can have on different members of the family. This life experience has shown Bella how to best navigate troubled waters and informs a truly empathic approach that many of our customers will appreciate. Bella strives to deliver advice that is clear and simple, so that you can be certain you have all the information you need to make the right decision. In a very short amount of time, Bella has been able to pick up a lot of complicated information and make strong recommendations to customers based on their specific needs. Outside of work, Bella is a devoted mother to an energetic five year old and loving wife to her husband. When she's not busy being superwoman, Bella likes to unwind by listening to health and wellness podcasts or gardening. If you're looking for a friendly voice to make sense of our wide range of products, customer policies and payment options, or just want some free advice on the NDIS or Home Care Package schemes, Bella would love to help. Bella can be reached directly via the contact details below and currently works on weekdays between 9:30am and 2:30pm (AEST). Mobile: +61 481 614 595 Email: bella.h@superiorlifestyle.com.au

At Superior Lifestyle, giving back has always been part of who we are. Through our Pay it Forward Program , we have sought to make a meaningful difference in the lives of those in need. What started as a simple yet heartfelt effort — purchasing trolleys of food for families doing it tough at our local co-op — quickly grew into something bigger. As the months went by, we realised the power of expanding our reach, and our program evolved into donating to a different charity each month. This year, we are taking our commitment even further. After years of supporting various causes, we are proud to announce our ongoing corporate sponsorship of Destiny Rescue — a Queensland based charity fighting for freedom on a global scale and dedicated to rescuing children from human trafficking and sexual exploitation. Destiny Rescue’s mission is to rescue kids from sexual exploitation and human trafficking and to equip them to stay free. Why Destiny Rescue? Human trafficking is one of the most heartbreaking injustices in the world today. Every year, millions of children are trapped in a cycle of abuse, forced labor, and exploitation. Destiny Rescue works tirelessly to rescue, restore, and empower these children by providing them with safety, rehabilitation, and the opportunity for a new life. We chose to support Destiny Rescue because of how frighteningly often child abuse and human trafficking occur. It’s an issue that many of us feel far removed from, and yet it affects some of the most vulnerable and marginalized members of society—children. Just because we don’t see it happening in our daily lives doesn’t mean it doesn’t deserve our attention. Our intention, now and into the foreseeable future, is to raise awareness, provide support, and contribute financial donations to the incredibly important work that Destiny Rescue does for children all over the world. " I dream of a time when children can go to bed to sleep, not to work." Tony Kirwan (Founder) Join Us in Making a Difference Superior Lifestyle is a family-owned Australian business  with an acute awareness of its social responsibility  and a deep respect for philanthropy . We don’t take the opportunity to give back lightly—it’s something we feel strongly about and are committed to. Through our Pay it Forward Program , we are proud to stand alongside Destiny Rescue in their fight against child trafficking and exploitation. But real change doesn’t happen in isolation — it takes a collective effort. That’s why we invite our visitors, customers, partners, family, and friends to get involved. Whether it’s by spreading awareness, making a direct donation to Destiny Rescue, or simply continuing to support Superior Lifestyle, every action helps bring freedom and hope to vulnerable children around the world. Together, we can make a difference! Take Action | Destiny Rescue

Written by Bella, Sleep Specialist We are proud to announce a new development to our Pay It Forward Programme that will allow us to spread the love and support from our customers to more communities across the country. As of 1 July 2024, Superior Lifestyle will research, identify and connect with a different charity each month and make a donation on behalf of its wonderful customers, both old and new. This month, we have chosen a not-for-profit organisation whose core values we share closely and are interwoven in all of the work that they do. This month’s chosen charity is: Rosies, Friends on the Street . Since 1987, Rosies has built it’s legacy with compassion, kindness and basic respect for others as its moral compass. Most of this year (so far) has been littered with radio talk and news headlines warning Australians of the cost-of-living crisis, which is why we believe it’s the right time to shed light on the important work that Rosies do. With the aim to build a sense of connection and understanding, Rosies has developed various outreach programs across South East Queensland that focus on our most vulnerable groups in society, including those facing homelessness, social isolation and loneliness. We have not only read stories but also heard from some of our customers about the impacts of rising costs and mounting pressures on families to make ends meet. Rosies play a critical role in helping individuals develop the courage to take steps forward, no matter how big or small. A cuppa and a chat can really make a difference in someone's life as they feel seen and heard. To all of our amazing customers that have put their faith in us, we want to say THANK YOU! Your support is making a difference in the local community and to Australians doing it tough. If you’re interested in finding out more about the Rosies charity or our Pay It Forward Initiative, click on the hyperlinks below. Rosies Website Our Pay It Forward Initiative Contact Us

Home Delivery Service Please read the terms and conditions below carefully and reach out if you have any questions. Smaller Items BIGGER ITEMS Metro Zones We are pleased to offer FREE standard shipping to a commercial or residential address within our Metropolitan Delivery Zones. Click on the map below to view our Metropolitan Delivery Zones for each State in more detail. • SEQ • Sydney • Melbourne Geelong • Adelaide • Perth • Smaller Items Superior Lifestyle offers a variety of delivery options for smaller items, such as our mattresses, bed sheets and protectors, pillows, grab rails, chair covers, portable massage devices and other goods of a similar size. When you are ready to purchase your shopping cart, proceed to the check-out page to view the delivery options available in your area. Standard Superior Lifestyle has partnered with Sendle for a fast, reliable and low-cost delivery service. Sendle offers our customers an enhanced delivery experience with live tracking updates but will require your authority to leave the Goods in a safe place. A nominal fee applies to standard shipping on mattresses and bed rails only. Priority Where security is a concern for our customers, they may opt for priority shipping. Our priority service is facilitated by Australia Post and requires signature on delivery. If you’re not home to accept your delivery, your order will be available for collection at your local Post Office. A nominal fee applies to priority shipping on all items. Bigger Items 1. Coverage The following terms and conditions apply between Superior Lifestyle Pty Ltd (ACN 605 022 017) (“Superior Lifestyle/we/us”) and “you”, for the delivery of big and bulky goods purchased from us (the "Goods") which we have agreed to deliver and (if applicable) install at the premises specified by you (“Premises”). These terms and conditions also cover the removal of goods of a similar type and size (“Old Goods”) by Superior Lifestyle from those Premises. Subject to payment of any applicable price to us at the time of purchase, we will deliver the Goods to the Premises, install the Goods and remove the Old Goods from those Premises, in accordance with these terms & conditions. 2. Scheduled Deliveries Superior Lifestyle will endeavour to deliver the Goods on a day agreed with you. We do not offer set delivery times, only an estimated delivery window. On the day of delivery, the delivery driver will contact you when they are en route to the Premises. In certain areas, a track and trace link may be provided. Please note that delivery may be affected by factors outside of Superior Lifestyle’s control, such as adverse weather conditions, traffic conditions, sickness and unexpected issues arising in connection with the provision of services to other customers, and Superior Lifestyle therefore cannot guarantee delivery at the prearranged time and day. Where Superior Lifestyle cannot attend within the expected delivery window, Superior Lifestyle will provide you with as much notice as practical and will arrange another delivery day with you. 3. Remote or Isolated Areas Delivery of “big and bulky” Goods (such as adjustable beds, bed frames and bed heads, lift assist and massage chairs) to parts of Australia such as the Northern Territory, Western Australia, Tasmania, remote/isolated areas and island communities may have extended delivery times and are subject to local transport schedules. Goods may also have to be collected from the closest local barge or freight company, in which case you will be responsible for arranging final delivery (including any additional cost for such final delivery) with the barge or freight company to your nominated address. If additional charges from a third party apply to delivery of your Goods, Superior Lifestyle will contact you prior to delivery to advise such charges. 4. Requests to Reschedule You must provide at least 24 hours’ notice if you wish to cancel your delivery or change the delivery day that you have agreed with Superior Lifestyle, by using the contact method you have been given. If, on arrival, the Premises are unattended Superior Lifestyle will wait 30 minutes, and if still unattended, will then leave. Where this happens, we will send you an SMS so another delivery day can be scheduled which may be up to 48hrs after the failed delivery. If you do not provide this notice, Superior Lifestyle reserves the right to charge you its reasonable costs of any failed delivery and for rearranging the delivery. 5. Authorised Receiver You, or another person over the age of 18 whom you have given authority to accept delivery of the Goods (and oversee the removal of any Old Goods), must be present at the time of delivery/removal. Any reference to “you” in these terms and conditions includes any such person. 6. Parking Availability You must ensure that a delivery vehicle (up to 6 metres long) can park immediately outside the entrance to the Premises. Superior Lifestyle reserves the right to refuse to deliver, and/or refuse to remove Old Goods, where it is unable to park within 20 metres of the entrance to the Premises. Where this occurs, Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed. Any parking charges that our delivery drivers are required to pay will be your responsibility. 7. Pets You must ensure that any pets are placed in a secure location before our delivery commences and at all times during the Delivery Process. The term “Delivery Process” includes the process for delivering the Goods and also, if relevant, for removing the Old Goods. 8. Reasonable Care When carrying big and bulky items through the Premises, Superior Lifestyle will take reasonable care but cannot guarantee that floors or walls will not get dirty, wet, scratched or incur minor scuffing or indentations during the Delivery Process. Superior Lifestyle suggests that you cover floors or walls to protect them. Additionally, due to Occupational Health and Safety requirements around the safe lifting of big and bulky items, delivery persons are unable to remove their work boots in your home. Our team members will endeavour to maintain clean working boots for indoor purposes. 9. Preparation You are responsible for ensuring that the route(s) from the boundary of the Premises to the specific delivery location (and, if applicable, the location of the Old Goods) is of sufficient size, safe and clear of obstacles. Please bear in mind the weight of the Goods to be delivered and/or any Old Goods being removed and whether the floors and stairs/steps are strong enough for the load and whether tiles or other floor coverings or materials could be damaged as a result of this weight. Save as otherwise provided by the consumer guarantees under the Australian Consumer Law, Superior Lifestyle shall not be responsible for any loss, damage, expense, injury, or death arising from the structure, fixtures or fittings of the Premises being unable to bear the weight of the Goods, except to the extent that such loss, cost, damage, expense, injury, or death arises as a result of Superior Lifestyle breach of these terms and conditions or negligence. 10. Inspection Upon Superior Lifestyle’s arrival at the Premises, you must ensure that Superior Lifestyle can commence all relevant tasks without delay. The delivery person will inspect the location(s) and the route from the delivery vehicle to that/those location(s). In the event that the delivery person believes that the route to a location or the location itself is unsafe or impractical for the goods in standard packaging they will be unable to perform the delivery to, and/or removal from that location and will: (a) in the case of delivery, deliver the Goods to such other location inside or outside the Premises as you direct, provided they consider this location and the route to this location to be safe and practical; and (b) in the case of removal, be unable to remove the Old Goods and Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed. 11. Existing Damage If the delivery person notices any pre-existing damage on the proposed delivery/removal route within your Premises before they deliver/remove the Goods or Old Goods they may bring this to your attention. This is intended to avoid any dispute as to whether the delivery person has caused any damage to your Premises during the delivery process. The delivery person may make notes about such damage and may also take photographs. 12. Delivery Options Superior Lifestyle offers a few different options for the delivery of big and bulky items. Depot Collection - The Goods will be delivered to a chosen courier depot for collection by you. You will be contacted by the depot once the Goods have arrived and are ready for collection. You will be responsible for arranging appropriate transportation of the Goods to your premises and loading/unloading the vehicle. Hand Delivery - The Goods will be delivered to the specified room in your Premises. This option is only offered in Australia’s capital cities and surrounding suburbs that fall within our Metro Delivery Zones. This option does not include any other services including without limitation, removal of Old Goods, assembly of Goods, demonstration of Goods or removal and disposal of packaging materials. Courier Drop Off - The Goods will be delivered by a third-party courier to your nominated shipping address and unloaded from the vehicle. The courier will not carry the Goods inside the Premises and may be forced to leave the Goods on your porch or driveway, where access to the front door is restricted, unsafe or unfeasible. The Goods will be delivered to your local depot within 2 to 10 business days after dispatch and may take longer in remote or isolated areas. You may choose Priority Shipping and pay an additional fee for faster shipping times. This option does not include any other services including without limitation, removal of Old Goods, assembly of Goods, demonstration of Goods or removal and disposal of packaging materials. It is your responsibility to take the Goods inside your Premises. Additional Charges - If there are any restrictions or additional charges that apply to delivery of the Goods purchased, these will be advised to you on confirmation of your order. 13. Risk Risk of loss, damage or theft to the Goods passes to you at the time of delivery of the Goods to the Premises, including delivery of any Goods left outside the Premises. It is your responsibility to inspect the Goods and check for correctness of condition, quality, quantity and other specifications prior to their installation or use. If you are absent on the day of delivery, you must inform your nominated receiver of this requirement. Subject to the Customer’s rights under Australian Consumer Law, you will be deemed to have accepted the Goods unconditionally on the date of delivery. 14. Proof of Delivery If applicable, you will be required to sign a Shipping Slip as proof of delivery, which will confirm that the Goods have been delivered and will document any noticeable damage to the Goods occurring prior to, or during, the Delivery Process. It will also allow the delivery person to document any damage to your Premises that you believe has been caused during delivery. We may photograph Goods, the location the Goods have been placed in, or any damage that you allege has been caused during Delivery. 15. Damaged Goods Superior Lifestyle strongly advises that you thoroughly inspect the Goods for physical damage. If you notice physical damage to the Goods before unpacking, you can refuse to accept the Goods and return to sender. If the Goods are not unpacked during delivery, or in the presence of Superior Lifestyle’ delivery team, it will be difficult to establish whether any physical damage to the Goods was caused before or during the Delivery Process, rather than after delivery. If you do notice any physical damage after unpacking, you must notify us within 24 hours. 16. Removal of Old Goods Where Superior Lifestyle is removing Old Goods you must ensure that the Old Goods are prepared for removal. The Old Goods must be disconnected from power, fixtures or fittings, safe to be handled, removed from any cavity or wall mount, and otherwise readily available for easy removal at the time of your delivery. If these conditions have not been satisfied, we will not be able to remove the Old Goods and Superior Lifestyle will provide you with a refund of the fees paid by you for the services not able to be performed. Superior Lifestyle will not pay you for your Old Goods and title in the Old Goods transfers to Superior Lifestyle upon removal from the Premises in consideration for such removal. Alternatively, instead of removing Old Goods, we will relocate (but not reconnect) the Old Goods within the Premises, on the basis it is safe and reasonable to do so. 17. Refusal of Service You acknowledge and agree that if you fail to provide any information, fail to provide correct information or fail to perform any of your obligations under these terms and conditions, then Superior Lifestyle may, without limiting any of Superior Lifestyle’ rights at law, refuse to deliver the Goods and/or remove the Old Goods and/or may require the payment of extra fees from you as reasonably required to perform the delivery. 18. Australian Consumer Law Nothing contained in these terms and conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy or other obligation implied by the Australian Consumer Law which cannot by law be excluded, restricted or modified. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may recover compensation from Superior Lifestyle for any reasonably foreseeable loss or damage that you suffer because of any failure of the delivery service to comply with these guarantees. If the failure to comply with these guarantees is a major failure or cannot be remedied, you may terminate the agreement between you and Superior Lifestyle for the supply of the delivery service or recover from Superior Lifestyle compensation for any reduction in the value of the delivery service below the price paid or payable by you for the service. If the failure to comply with these guarantees can be remedied and is not a major failure, you may request Superior Lifestyle to remedy the failure within a reasonable time, or if it cannot be so remedied you may recover from Superior Lifestyle all reasonable costs that you incur in having the failure remedied, or terminate your agreement with Superior Lifestyle for the provision of the delivery service.

Explore our range of massage devices and wands online in Australia. Visit our online collection today for more. Read about Cycloid Vibration Therapy Superior Massage Wand Gentle yet deeply penetrating vibrations help stimulate blood circulation, mobility and relaxation Our staple medical device is the Superior Massage Wand, delivering a gentle yet deeply penetrating multi-directional vibration to target acute pain and activated trigger points in specific areas of the body. Recognised by the Australian Therapeutic Goods Administration as a medical device, the Superior Massage Wand helps you to unlock muscle tension and seamlessly transition into a pleasant state of relaxation. The device is also suitable for travelling with a lightweight and contoured design to fit comfortably in the palm of your hands. Special features 1. PREPARATION Before use, ensure the AC power cord is plugged into the wall and turned on. 2. "ON/ OFF" BUTTON Press this button to toggle the device ON and OFF in Standard Massage mode. 3. "+" BUTTON Press this button to gradually increase the speed and intensity of the cycloid vibration massage to a maximum acceleration of ... 4. "-" BUTTON Press this button to gradually decrease the speed and intensity of the cycloid vibration massage to a minimum acceleration of ... 5. SURGE RELEASE MASSAGE MODE Press both the "+" and "-" buttons at the same time to enable Surge Release Massage mode. In this mode, the device will generate a powerful pulsating wave. Press both buttons simultaneously to return to the device to Standard Massage mode. 6. RUBBER CUP ATTACHMENT Attach the slip-on rubber cup to massage on bony or sensitive areas of the body (including your face). Don't just hear it from us! Our home care and pain therapy equipment is adored by thousands of happy sleepers . Over 30 Reviews Over 80 Reviews

Australia's Favourite Adjustable Beds Better sleep starts with Superior Lifestyle Talk to a Specialist We've partnered with Netacare, a leading provider in South East Queensland, to help more of our clients obtain the best possible care. With a holistic approach centered around the client's goals, Netacare truly understand what it takes to live a Superior Lifestyle. Use the form here to make a referral. Listed Class IA Medical Devices Extended Warranties Buy Now, Pay Later Fast & Free Shipping* Mattress Comfort Guarantee* What is the NDIS? The National Disability Insurance Scheme (NDIS ) is a recent initiative by the Australian Federal Government that offers support for individuals living with disability. It recognises the fundamental fact that everyone's needs are different and offers participants the opportunity to receive allocated funding for goods that will assist in everyday life. You mean I don't have to spend my own money? Yes! If you are living with a disability that impacts you in a material way, you may be able to tap into a pool of funding for the purchase of goods that will empower you to achieve your goals now and in the future. Superior Lifestyle is a registered NDIS provider and has supported a number of individuals through this process. For over a decade, we have helped Australians achieve a better quality of life and with the NDIS, it has never been easier! Where do I sign up? If you have evidence of your disability and how it impacts you, then you are likely to be eligible to apply for funding. To find out more information, visit www.ndis.gov.au/particpants for more information. How do I get an electric bed funded by the NDIS? If you are interested in an electric bed, you will need to be clear on a few important questions: Has your NDIS plan been approved? Have you been assigned a plan-manager? Does your plan allocate a sufficient budget to "assistive technology"? Does the request for assistive technology coincide with your goals (and profile)? Have you sourced a qualified Allied Health Professional (AHP )? Does your AHP support the need for an electric bed or chair? Is the need for assistive technology "reasonable and necessary" as defined in the National Disability Insurance Scheme Act 2013 (Cth)? Have you received a quote already? When is the next date for reviewing your plan? Our guarantee to you is that all of our products will : represent value for money; directly relate to your disability; be effective and beneficial to your mobility and independence; and reduce the strain on family, carers and the community. It is worth mentioning your core budget is flexible , and the NDIS empowers you with the discretion to choose how to spend your funding. If you have insufficient funds allocated to assitive technology or woud like to review your goals, we recommend that you bring this to the attention of your NDIS Planner at the next date for review. How can we help you achieve funding? We will send a tailored quote along with all relevant attachments to the Allied Health Professional (AHP ). The AHP is responsible for completing the report to support your request for assistive technology and will then be in communication with your NDIS Co-ordinator to apply for approval. From this point, the decision is out of our hands and is determined the National Disability Insurance Commission. ndis form