Update: Staying safe during #COVID-19

Updated: May 9

It is no secret we are living in very unusual times right now.

The COVID-19 crisis may affect our short-term plans, but we remain committed to our customers and their safety.

For many of us, life as we know it has turned upside down as a result of the Coronavirus (COVID-19) outbreak.

As the world continues to navigate this unknown territory, we must all place our highest prioirty on the well-being of our families, friends and neighbours.

We hope you are taking every precaution to protect your health.

Here at Superior Lifestyle, we have implemented a company wide policy to help #StopTheSpread. This includes:

  1. Practising good hygiene by coughing or sneezing into a tissue or our elbows;

  2. Washing our hands with soap and water on a regular basis and for at least 20 secs;

  3. Avoiding contact with people who are unwell;

  4. Avoiding contact with our eyes, nose or mouth with unclean hands;

  5. Keeping at least 1.5 metres distance from one another;

  6. Thoroughly sanitising our office equipment and common areas;

  7. Disinfecting frequently touched surfaces and objects on a daily basis;

  8. Adhering to 14 days self-isolation when presenting flu-like symptoms; and

  9. Facilitating the means to work from home and carry out meetings via video conferencing.

Your health and safety is our number one priority.

We remain wholly committed to supplying our Class 1A Medical Devices (listed on the Australian Register of Therapeutic Goods 307512) to vulnerable groups around the country.

However, we work each day with the understanding that new developments in the COVID-19 crisis may affect our short-term plans.

Specifically, it will impact how we deliver, assemble and service your purchase over the coming months.

Deliveries & Services

In accordance with the federal government's recommendations on coronavirus, please observe the following protocols which take effect immediately:

  1. Our warehouse and dispatch team will be monitored on a daily basis with regular temperature checks to ascertain their state of health;

  2. Our warehouse and dispatch team will be equipped with disposable gloves, masks and disinfectant when dispatching goods and attending people's homes for deliveries and services;

  3. We may refuse to assemble or service your purchase if you are currently displaying flu-like symptoms or have been exposed to somebody with flu-like symptoms;

  4. We may refuse to assemble or service your purchase if you have been overseas or in contact with somebody from overseas within the last 14 days;

  5. We will no longer be able to assist in moving furniture around your home or taking away old beds, mattresses or chairs;

  6. We will no longer hand over consignment notes or devices to capture signatures on delivery;

  7. We may request that customers receiving a delivery keep a 1.5 metre distance from our staff;

  8. We will continue to use Northline and Hunter Express for all interstate deliveries as borders close. These companies have demonstrated a robust response to the COVID-19 outbreak and are exempt from border restrictions;

  9. We will continue to keep an open channel for communication with our customers; and

  10. We will continue to revise our protocols in line with government advice.

Infographic: Our response to the COVID-19 outbreak.

If you require any further information, please do not hesitate to call us on 1300 825 931 or by emailing info@superiorlifestyle.com.au.

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We are Australia's favourite provider of home care and pain management solutions. Our mission is to improve Australia's sleep deficit through our assistive technology. Continue reading...

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1300 825 931
84 Parramatta Road 
Underwood Q 4119
Mon to Fri | Sat
9am to 4pm | 9am to 1pm
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