What precautions are you taking to #StopTheSpread?
We have taken every possible step to ensure that our products are safe from contamination.
This includes rigorous cleaning routines in our manufacturing warehouse and common areas, increased access to hand sanitiser and personal protective equipment, social distancing between staff and customers and fourteen days self-isolation when presenting flu-like symptoms. We also perform daily temperature checks and facilitate the means to work from home.
Do you offer contactless delivery?
Is our showroom still open?
Our showroom in Underwood, Queensland is still open!
We have increased access to hand sanitiser and personal protective equipment for staff and customers alike. We also clean our showroom rigourously between visits.
Do our products come with any warranties?
Yes, all our products come with extended warranties. To find out specific information, please click on the links below:
I purchased my Superior product from a friend. Is it still covered by warranty?
Unfortunately, no. Our warranty is provided to the original purchaser only and is non-transferable.
How do I make a warranty claim?
If you believe there may be a defect in the items you've received, please send an email to email@example.com with proof of purchase and a brief description of the problem.
We may ask for further information including photos and videos, or request to physically inspect the item before accepting a claim under Warranty.
Please ensure that any photos or videos replicate the examples provided, otherwise we may reject your claim or ask you to submit further evidence, which will delay the turnaround time.
We will endeavour to respond to any claims under Warranty within 2 to 3 business days.
Returns & Exchange
How does the 30 Night Comfort Guarantee work?
If I change my mind, can I get a refund?
Unfortunately, no. To minimise our impact on landfill and preserve public health and safety, we cannot accept any returns due to a change of mind.
What is our returns policy?
30 Night Comfort Guarantee
the items are from current stock and were sold at full price,
the items are returned to us at your own cost and shipped within 30 days of delivery,
the items are returned with proof of purchase, and
the items are returned in resellable condition and were not assembled, used, damaged or altered in any way.
What happens to returned products?
How do I return or exchange something?
If you are entitled to return or exchange an item in accordance with our terms, please email firstname.lastname@example.org with the following information:
Your full name
Your invoice number
Your purchase and quantity
Delivery & Assembly
When will I receive my delivery?
All items are prepared for dispatch within 24 hours of confirming your sales order.
Is delivery free within Australia?
Delivery is free on all of our products to metropolitan areas!
Do you deliver on weekends?
Unfortunately, no. Our trusted carriers do not operate on weekends.
Can the delivery driver bring my items inside?
Who is going to help me with assembly?
Do I need to be home to take delivery?
Given the value of our goods, we do recommend that you are home to accept delivery.
How will I know when my delivery is coming?
We will send you an SMS when your order has left our National Distribution Centre.
We will also keep an eye on the delivery and inform you via SMS when it reaches your local depot.