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Our Comfort Guarantee

Shop with confidence with our 30 Night Comfort Guarantee

Registered
Medical Devices

Purchasing a new mattress can be daunting, especially if you are making the switch from pocket springs to pressure relieving memory foam.

 

Our 30 Night Comfort Guarantee gives you the right to return the mattress and get your money back! Our returned mattresses are either recycled and repurposed or donated to the Australian Red Cross - Homelessness Hub. 

1. Eligibility

  1. To be entitled to our money back guarantee, you must:

    1. purchase an approved mattress protector from us at the same time as the mattress, which appears on the same invoice,

    2. be able to demonstrate that you have used the mattress protector on your mattress at all times, 

    3. sleep on the mattress and mattress protector for a minimum of 20 nights from the date of delivery,

    4. request an exchange after sleeping on the mattress for 20 nights but before 31 nights has elapsed from the date of delivery (inclusive) and

    5. return the mattress at your own cost to our Head Office on 84 Parramatta Road, Underwood QLD 4119. 

  2. ACL means the law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

  3. Company means Superior Lifestyle Pty Ltd (ABN 26 605 022 017).

  4. Customer means the original purchaser of the Goods or any person acting on behalf of and with the authority of the original purchaser.

  5. Goods means any Goods supplied to the Customer including but not limited to adjustable beds, lift recliner chairs, mattresses, mattress toppers, pillows, CV Health Systems ® and other related products.

  6. GST means any applicable tax on goods and services pursuant to A New Tax System (Goods and Services Tax) Act 1999 (Cth).

  7. Price shall mean the Price payable for the Goods in Australian dollars as agreed between the Company and the Customer and specified on the sales order. Unless otherwise stated, the Price shall be inclusive of GST. A GST exemption may apply to qualifying products.

Terms and Conditions

  • You must purchase an approved mattress protector at the same time as the mattress, which appears on the same invoice. 

  • You must use the mattress protector on your mattress at all times.

  • You must sleep on the mattress for a minimum of 20 nights from the date of delivery. 

  • You may only request an exchange after you have slept on the mattress for 20 nights and before 30 nights (inclusive) has elapsed from the date of delivery.

  • Unless otherwise agreed in writing, you must return the mattress at your own cost to our Head Office on 84 Parramatta Road, Underwood QLD 4119.

  • You must be able to provide proof of purchase. 

  • Where you have purchased more than one mattress, you may only exchange one item within the 30 night period. No further exchanges will be accepted (except as required by law).

  • A mattress returned may only be exchanged for the same size (e g. king size exchanged for a king size only).

  • A mattress that is, in Superior Lifestyle’s opinion, damaged or soiled in any way will be exempt from the Comfort Guarantee.

  • A mattress that is not used on an appropriate bed frame or base will be exempt from the Comfort Guarantee. Superior Lifestyle reserves the right to inspect the bed frame or base.

  • An exchange under this policy is based on the Recommended Retail Price of the items, as at the date of the replacement and regardless of whether they were bought on promotion.

  • If the replacement mattress has a higher RRP than the original, you will be liable to pay the difference plus any applicable delivery charges. 

  • If the replacement mattress has a lower RRP than the original, you will not be entitled to a refund of the difference. 

  • Superior Lifestyle may charge a service fee for the delivery and pick-up of mattresses. This fee will vary by region.

  • Our Comfort Guarantee applies to our standard memory foam mattresses only. It does not apply to special sizes, clearance items or floor stock models.

  • At its sole discretion, Superior Lifestyle will make the final decision to exchange a mattress or reimburse you.

  • The benefits given to you by this Guarantee are in addition to other rights and remedies that you may have under any applicable laws.

Who we are

We are Australia's favourite provider of home care and pain management solutions. Our mission is to improve Australia's sleep deficit through our assistive technology. Continue reading...

Get in touch

1300 825 931
 
84 Parramatta Road 
Underwood Q 4119
Mon to Fri | Sat
9am to 4pm | 9am to 1pm
info@superiorlifestyle.com.au
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