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  • Australia's Favourite Adjustable Beds | Free Delivery | Superior Lifestyle

    Australia's Favourite Adjustable Beds 4.9 Get support We know all of the right ingredients for a good night's sleep and it starts with a Superior Adjustable Bed. Browse our extensive range below. Models & Sizes Single King Single Double Queen Split Queen Split King Split Super King Galaxy ADJUSTABLE BED 📏 91cm x 203cm ⚙️ Additional Head Tilt & Lumbar Bar ✅ Midnight Black or Dark Grey MORE INFO BUNDLES HI LO ADJUSTABLE BED 📏 91cm x 203cm ⚙️ Additional Trendelenberg Tilt ♿ Lockable Castors & Headboard Included more info Bundles Get Support Registered Medical Beds & Chairs Affordable Prices & Payment Options Premium Quality & Craftsmanship Free Shipping in Metro Areas Extended Warranty & Customer Care Accessories Organic Bamboo Sheets Our Soflex Adjustable Bed Sheets are made from 100% organic bamboo and a sateen weave for a silky smooth feel. Available in Snow White & Sand Gold. Lockable Castors Add a pack of lockable castor wheels to our Lite, Deluxe or Galaxy Adjustable Beds. This can assist carers with cleaning under the bed. Soflex Cradle Pillow Our Soflex Cradle Pillow is essential for optimal neck support. Made with hospital-grade memory foam and a washable cover, perfect for allergies. Bed Rails Add a set of fixed or collapsible bed rails for added safety and support. Our various designs work on any adjustable bed and help achieve different goals. Frames & Headboards Complete the look with our modern Lunar Bed Frame & Headboard. Available in matching black, dark grey or light fabric and easy to assemble. Custom Headboard Our Australian Made Headboards are locally made and uniquely designed with a gorgeous deep-button, pinch-pleated finish. Custom sizes available. get a quote Real People. Real Results. We are dedicated to helping Australians achieve their personal health goals. Our collection of lifestyle and medical adjustable beds, pressure care mattresses and lift assist chairs have empowered tens of thousands across the country and this is what they have to say. Read More Real People. Real Results. Play Video All Videos

  • Superior Adjustable Beds & Chairs | FAQ's

    Got a question? You can find a list of our frequently asked questions on this page. Can't find the answer you're looking for? Give us a call or send us an email and we'll be in touch with you as soon as possible! Listed Class IA Medical Devices Extended Warranties Buy Now, Pay Later Fast & Free Shipping* Mattress Comfort Guarantee*

  • Adjustable Bed Sheets | ON SALE | 30% OFF | FREE SHIPPING & RETURNS

    BREATHABLE. SUSTAINABLE. ANTI-BACTERIAL. SALE Registered Medical Beds & Chairs Affordable Prices & Payment Options Premium Quality & Craftsmanship Free Shipping in Metro Areas Extended Warranty & Customer Care Organic Bamboo Adjustable Bed Sheets The perfect night's sleep isn't complete without our set of buttery smooth sheets made from 100% organic bamboo fibres. Each set comes with a flat sheet, fitted sheet(s) and pillow case(s), custom made to fit most adjustable beds and mattresses including Split Queen, Split King and Super Split King ensembles. Available Colours Snow White Sand Gold Free Returns Our bedrooms are our sanctuary — an escape from the busy world — so it's important it makes us feel that way in every respect. If your order isn't what you expected, just let us know. We'll issue you a return label for any unused and unwashed sets within 30 days of purchase. Key Features Breathable Bamboo Our Soflex® Adjustable Bed Sheets are made with 100% organically grown bamboo fibres in an environmentally conscious process. The result is a natural and breathable fabric that helps you sleep at more even temperatures all year round. These thermo-regulating properties make our Soflex® Adjustable Bed Sheets perfect for an overactive thyroid and warmer climates. Anti-Bacterial Unlike cotton and most other bed sheets, our Soflex® Adjustable Bed Sheets possess anti-bacterial qualities which have proven to resist dust mites and allergens. They also fight against bacterial growth from body odours, sweat and moisture which is essential for sensitive and irritable skin types. Silky Sateen Weave The thread count of a set of bed sheets is used as a rough indicator of their softness and feel. Our Soflex® Adjustable Bed Sheets pack an impressive 400 threads per square inch of fabric. But, it has also been made using a sateen weave, which gives a buttery smooth finish and lustrous sheen that is as soft and durable as silk — a fabulous upgrade in any bedroom. Zero Toxic Chemicals Our Soflex® Adjustable Bed Sheets also carry the OEKO-TEX® 100 Standard label, meaning our fabrics have been certified free from any harmful chemicals, toxic substances and heavy metals such as AZO colourants and carcinogenic dyes. This gives you confidence that you're purchasing a safe product that is kind to the planet and kind to your health. Bonus Eye Mask! Get a FREE Soft Eye Mask with every set of sheets you purchase. This offer is only available whilst stocks last! Product Brochure Real People. Real Results. We are dedicated to helping Australians achieve their personal health goals. Our collection of adjustable beds, pressure relief mattresses and lift assist chairs have done just that for tens of thousands across the country and this is what they have to say. Read More Real People. Real Results. Play Video All Videos

  • Careers | Superior Lifestyle

    Join our team! Please see below for any job opportunities we have available. Telesales Specialists Superior Lifestyle ​ About this Role Job Location: Brisbane/Southern Suburbs ​ Salary: $45,000 - $59,999 base plus uncapped commission ​ Job Type: Full Time ​ Job Class: Sales Representatives/Consultants ​ ​ We are looking for experienced telesales superstars to assist with nurturing leads into sales and delivering exceptional customer service. ​ You will be energetic, highly motivated and well organised in order to increase sales and achieve targets. Your ability to build trust over the phone, listen actively, overcome objections and close the sale will be integral to your success. ​ In a nutshell, you will offer pain-management solutions to potential customers, explain our product range and benefits, submit finance applications on their behalf and record relevant data on our system. ​ We are a progressive business with over a decade of experience in delivering assistive technology to the aged care and disability communities. Our core values are at the heart of everything we do: quality, integrity and affordability. Apply to this job offer by sending your CV and covering letter via the button below. Alternatively please send to admin@superiorlifestyle.com.au If you have any questions, please call Sid on 0423 110 005 (Monday to Friday, 9am to 5pm). Apply now Skills and Requirements ​ Minimum 1 year experience in sales or telemarketing role with specific KPI's to achieve, ​ Minimum 1 year experience building rapport with customers and identifying their needs and interests, ​ Minimum 1 year experience dealing with difficult customers, ​ Minimum 1 year experience with basic IT equipment and data entry, ​ Ability to learn quickly from mistakes, self-motivate and adapt to change, ​ Ability to be coachable and apply feedback to performance metrics, ​ Ability to be solutions focused, overcome objections and endure mental challenges, ​ Ability to work autonomously and identify gaps in knowledge or expertise for continual learning. Apply now Apply to this job offer by sending your CV and covering letter via the button below. Alternatively please send to admin@superiorlifestyle.com.au Key Benefits ​ Be rewarded for your hard work Permanent full time or part-time employment available Annualised salary package + super Uncapped commissions for individual and team achievements (paid monthly) ​ Be proud of where you work Work with innovative products that deliver genuine health benefits Modern office space and public showroom On site staff parking Close to the M1 and away from city congestion ​ Be supported in your role and beyond Opportunity for career progression into leadership role Induction training and ongoing professional development Fun and supportive team environment focused on healthy work life balance

  • Premium Electric Massage Chairs | Free Delivery | Superior Lifestyle

    Deluxe Lift Recliner Chair POPULAR RRP $3,995 ✅ 24 Month warranty ✅ free CLEANING kit ✅ FREE SHIPPING Apply for 0% Interest Repayments Add to Cart Recognised Medical Equipment Extended Warranties Buy Now, Pay Later Fast & Free Shipping* Mattress Comfort Guarantee* Overview Our Deluxe Lift Assist Chair has been a staple in our range for over a decade. With durable German designed OKIN motors, hard-wearing Warwick fabric and a strengthened metal frame, the Deluxe Lift Assist Chair is the popular choice that offers exceptional value for money. Why we often fall asleep in recliners... We've partnered with Guardsman to help protect your chair against stains and accidental damage! Fabric Care Kit Key Features Relax & Unwind Sit back, kick your feet up and unwind in your favourite room in the house. Our Deluxe Chair comes with dual motors for independent leg elevation and back rest operation to 180°. With German brand OKIN motors for gentle movement and greater durability, the Deluxe Lift Assist Recliner Chair is the missing piece to any living room. 🤓 Did you know? 🧠 Raising the feet above heart level is known to have a positive effect on the body. Good Vibrations Experience whole body vibration therapy for a soothing massage sensation that calms the mind, body and soul. ​ Unlike traditional massage chairs that can aggravate sore muscles long term, vibration therapy is a much safer alternative for alleviating aches and pains. ​ Set the timer and your favourite program in four distinct areas of the body. You're in full control with the Deluxe Lift Assist Recliner Chair. Bonus Head Pillow ​ ​ We've included a detachable head pillow for those giants among us, giving you full length support. Stay Warm We've packed heat pads in the back rest and leg rest so you can get plenty of use from your chair all-year-round. ​ By warming your muscles, you improve the efficacy of the vibration massage and keep blood pumping around the body in colder months. ​ This reduces the risk of injury and makes the Deluxe Lift Assist Recliner Chair perfect for afternoon naps. A Helping Hand The Deluxe Chair also comes with a lift assist function that reduces your dependency on family and carers. ​ By lifting up to a suitable position for transferring out of the chair (and on the chair), the user significantly reduces the risk of injury and greatly improves their independence. ​ This function is approved for NDIS funding and Home Care Packages. Our team are trained to help you determine your eligibility for funding and other payment options. Product Brochure Accessories Protective Cover Minimise wear and tear with our microfibre chair cover with vinyl underlay (in Dark Brown and Grey). Add to Cart Extended Back Up Live in an area with frequent outages? Add the li-ion battery pack to your order for extended use without power. Add to Cart Pressure Care Cushion Our thermoplastic rubber cushion is fantastic for addressing lower back pain and pressure points. Sold separately. Add to Cart Speak to a Specialist Finding the right lift recliner chair can be difficult. Our team are fully trained to help you make the right decision for your needs and determine your eligibility for government funding. Click the link above to speak with us today! Real People. Real Results. Our affordable and superior adjustable beds, pressure reduction mattresses, lift assist recliner chairs and vibration therapy equipment are adored by thousands of Australians . Read More Real People. Real Results. Play Video All Videos

  • Electric Adjustable Beds Prices in 2019 - Superior Lifestyle

    Benefits of A Zero Gravity Bed Superior Lifestyle - Zero Gravity Bed Are there benefits of zero gravity bed? Well, NASA seemed to think so! They scientifically determined the optimal position for the body to be in to maximise its functions in zero gravity. It was not lost on manufacturers of adjustable beds that everyone could benefit from this knowledge to improve their sleep and hence their quality of life. And so the benefits of zero gravity bed came to be. Resting in zero gravity provides numerous medical benefits. A flat bed can add pressure to the body's S-shaped spinal column. The benefits of zero gravity bed allows for the weight of the body to be evenly distributed to relieve pressure in line with the spinal column. Less pressure equates to a relief of pain in the back and neck. So, in order to experience the benefits of zero gravity bed and the associated feelings of weightlessness (just like an astronaut) what does the bed actually look like? What position is it in? You feel the benefits of zero gravity bed when the head of the bed is elevated and the feet are also elevated at specific angles. A good quality adjustable bed will have an automatic setting for zero gravity so you’ll be able to enjoy all the benefits of zero gravity bed without any difficulty!

  • Terms & Conditions | Superior Lifestyle

    Terms & Conditions On this page, you will find the terms and conditions that apply to your use of our website (Website Terms ), your purchase of goods and services (Sale Terms ) and your supply of personal information (Privacy Policy ). Sale Terms Privacy Policy Website Terms Important Notice: If you have any concerns about our terms and conditions, please send an email to support@superiorlifestyle.com.au . Terms Sale Sales Terms Last Updated 13 September 2023 The following terms and conditions are incorporated into and form part of any contract between the Company and the Customer for the supply of Goods and Services, whether made online, in store or over the phone and unless otherwise agreed in writing. 1. Definitions “Company” means Superior Lifestyle Pty Ltd (ABN 26 605 022 017). “Customer” means the original purchaser of the Goods and Services as identified on the Company’s tax invoice. “Date of Purchase” means the date the first payment was made, or in the event of a purchase through finance, the date the goods were dispatched. “Goods” means any product or item supplied to the Customer. “GST” means any applicable tax on goods and services pursuant to A New Tax System (Goods and Services Tax) Act 1999 (Cth). “Price” shall mean the Price payable for Goods and Services in Australian dollars as agreed between the Company and the Customer and specified on the tax invoice. Unless otherwise stated, Prices shall be inclusive of GST. A GST exemption may apply to qualifying products. “Services” means any physical labour, assistance or advice given to the Customer during or after the purchase of Goods. ​ 2. Accuracy The Company makes every effort to display as accurately as possible the designs, colours, sizes, specifications and features of its Goods on its website, emails and printed collateral. The Company cannot guarantee that the Customer’s computer monitor and/or the printed collateral will be accurate. Occasionally, there may also be information that contains typographical errors, inaccuracies or omissions that relate to product descriptions, features, pricing, promotions, offers, fees and availability. The Company reserves the right to correct any errors, inaccuracies or omissions, and to change, update or cancel an order without prior notice, where information relevant to the order is inaccurate. ​ 3. Order Process The Customer must be over 18 to place an order online, in store or by telephone. An order constitutes a binding offer by the Customer to purchase the specific Goods and Services but is not binding on the Company until it is formally accepted and confirmed by email. Once the Company is in receipt of cleared funds, has confirmed stock availability and confirmed details of the Customer are correct in every respect, the Company will arrange for the delivery of Goods and performance of Services to the nominated shipping address. The Company may refuse to accept or fulfil any order in its absolute discretion, including without limitation where: there is a pricing or descriptive error when the order is placed;. the Customer’s payment is refused or credit facility is revoked; the Company does not have sufficient stock to deliver the Goods; the Company cannot fulfil delivery to the nominated shipping address or has other concerns with the address provided Where an offer is refused, the Company is not obliged to offer any compensation for loss or disappointment suffered by the Customer. The Company will, however, issue a full refund of any payment collected via the original payment method. The Company has several data protection and safety measures to ensure the Customer’s personal information and payment details are handled with sensitivity and care. However, the Company will not be liable for any loss the Customer may suffer if a third party procures unauthorised access to their personal information and/or payment details. 4. Payment The Price payable for Goods may be disclosed on the Company’s website, in store or over the phone. The total Price payable by the Customer will be confirmed before the submission of payment details. The Company accepts payment by cash, debit card, credit card (Visa, MasterCard, American Express), bank transfer and any other method it deems acceptable. Unless otherwise agreed in writing, in respect of all orders, payment of the total Price must be made when the order is placed and before any Goods are dispatched or Services are rendered. This clause does not apply where the purchase is being facilitated through an approved finance plan. Payment is deemed to be received by the Company when cash or proceeds of other payment methods are credited and cleared to the Company’s bank account. If the Customer’s card issuer or payment service provider refuses to authorise payment, the Company will not be liable for any delay or cancellation of the Customer’s order. Where payment is not received in full or the order is cancelled at any time after payment of a deposit, the Customer agrees that the deposit will be forfeited in full to cover any administrative costs or loss suffered by the Company for Services rendered. 5. Title and Risk The Goods remain the property of the Company until such time as payment of the total Price has been made in full by the Customer. The Company will be entitled to repossess the Goods delivered, reject any warranty claims and/or reject any requests for technical support where the Customer defaults in payment of the total Price. All risk in the Goods will pass to the Customer upon collection or delivery to the nominated shipping address. This includes all risks associated with unloading the Goods, where the Customer has not requested assembly Service. ​ 6. Delivery & Assembly The Company will facilitate the delivery and/or assembly of Goods within serviceable areas of Australia. The list of serviceable areas can change from time to time. If the nominated shipping address is in an unserviceable area, the Company will contact the Customer to discuss alternative options and/or applicable fees. The Customer must inform the Company of any special instructions relevant to the delivery of Goods at the nominated shipping address (such as gate codes, access restrictions, stairs, or dirt driveways). For orders without assembly service, the Goods will be delivered by a third-party courier to the front door or as close as possible. Drivers are not equipped to carry the Goods beyond the ground floor, and it will be the Customer’s responsibility to take the Goods inside their home. The Company and its delivery partners follow several protocols to achieve the estimated date and time for delivery. However, any date and time provided to the Customer is an estimate only. Many factors (most of which are beyond the Company’s control) can affect these timeframes. The Company reserves the right to amend the estimated date and time for delivery without notice. The Customer will be liable to pay additional fees for alternative delivery arrangements including without limitation failed delivery attempts, a failure to provide proper access instructions or a change to the shipping address after dispatch. It is the Customer’s responsibility to inspect the Goods and check for correctness of condition, quality, quantity, colours and sizes prior to installation or use. If the Customer is absent on the day of delivery, they must inform the receiver (or members of their household) of this requirement. Subject to the Customer’s rights under Australian Consumer Law, the Customer will be deemed to have accepted the Goods unconditionally on the date of delivery or collection. ​ 7. Warranties The Customer agrees only to use the Goods for their normal and proper use and not to alter, modify or otherwise interfere with them. The Customer agrees to follow the instructions supplied with the Goods and not to use the products in a careless or negligent manner. Subject to any exclusions expressed in writing, the Company warrants that the Goods will be free from manufacturing Defects in material and workmanship for the periods specified on the Customer’s tax invoice, commencing from the Date of Purchase. A copy of the Warranties Coverage is issued on delivery and can be found on the Company’s website. If Goods are damaged on delivery or develop a fault during the warranty period, the Customer agrees to notify the Company by emailing support@superiorlifestyle.com.au with proof of purchase and a brief description of the problem. The Company may request supporting evidence such as photos or videos to substantiate the claim, or to physically inspect the Goods before a claim is submitted to the Supplier. The Customer agrees to co-operate and not to unreasonably refuse any requests the Company makes to trouble shoot and diagnose the problem. If the Customer is physically unable to participate in any troubleshooting, they agree to find another person who is capable and can carry out instructions provided by the Company. Where the warranty claim has been accepted, the Company is entitled to repair any fault with the Goods as it deems fit and in full satisfaction of its liability. If the Company is unable to repair the Goods, the Company will replace the Goods with an equivalent product. If the Company is unable to replace the Goods, the Company may, at its sole discretion, offer a full or partial refund of any monies paid for the Goods to the Customer. A refund will not be processed until the Goods have been returned to the Company. Where the warranty claim has been rejected and the Customer resides in a serviceable area of Australia, they may request an inspection of the Goods and in-home repair. This will incur a standard call out fee per occasion. If the Goods are in an unserviceable area, the Company will contact the Customer to discuss alternative options and/or applicable fees. ​ 8. Returns P olicy Change of Mind Subject to the exclusions outlined below, the Company will ac cept a request for return on the following conditions: the item is from current stock and was paid for at full Price; ​the Customer notifies the Company by email of their request to return an item within 30 calendar days from the Date of Purchase; the Customer obtains a Returns Merchandise Authorisation Number (RMA); the item is retu rned at the Customer’s cost within 30 calendar days from being issued an RMA (the Customer must retain proof of postage); the item is returned in its original condition and packaging; and the Company has carried out an assessment of the item and deemed it suitable for resale. All returned items will be subject to a restocking fee of 10% of the total Price. No refunds will be given for delivery and assembly costs incurred by the Company and will be passed on to the Customer. The Company reserves the right to withhold any refund until it has received the Goods and assessed their suitability for resale. The customer may be liable for any diminished value of the Goods, resulting from use or handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods. A refund for any returns accepted by the Company will be made to the Customer using the same method of payment as used when placing the order.​ ​ Exclusions Subject to the Customer’s rights under Australian Consumer Law, the Company will not accept a request for return under any circumstances where: ​​the item has been sold at a clearance Price or as second grade, the item has been discounted​ as part of a promotion, sale or package deal, the item is damaged, altered, stained, ripped, torn, burnt, contaminated, infected, or soiled in any way by the Customer, or the item was custom made, personalised or manufactured according to the Customer’s specifications. ​ Australian Consumer Guarantees The benefits of the Company’s returns policy are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. ​ 10. Indemnity The Customer agrees to indemnify the Company, its directors, officers, employees and agents from all liabilities, losses, damages, costs or expenses incurred or suffered by the Company or the Customer, and from all actions, proceedings, claims or demands made against the Company or the Customer arising from: the Customer’s failure to comply with any applicable law, rules, standards, regulations or instructions applicable to the Goods or use of the Goods; and/or any negligence of breach by the Customer and/or its employees, agents or contractors in relation to the Goods or use of the Goods. ​ 11. General If any part of these terms and conditions are deemed unenforceable, the enforceability of any other part of these terms and conditions will not be affected. The Company reserves the right to assign or sub-contract any or all of its rights and obligations under these terms and conditions. These terms and conditions are personal to the Customer and are entered into by the Customer for their own benefit and not the benefit of any third party. These terms and conditions of sale, together with any applicable customer policies, set out the entire agreement relating to the order by you, either using the website or by phone or in store, of any product from us and supersede all previous agreements between you and us relating to your use of the website and/or to the order by you of Goods. These terms and conditions shall be governed by and construed in accordance with the laws of the Commonwealth and any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the State of Queensland. ​ Privacy Privacy Policy Last Updated 10 February 2023 1. Definitions "Act" means the Privacy Act 1998 (Cth). "Company" means Superior Lifestyle Pty Ltd. "Designated Contact Person" means the General Manager. "Health Information" means information about an individual’s state of health or disability (at any time), as well as other Personal or Sensitive Information collected while an individual is receiving a health service (such as notes about conditions, symptoms, observations and/or opinions of an individual’s health, prescription information, test results and reports). "Personal Information" means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. The information may or may not be true and may or may not be in writing. "Policy" means this Privacy Policy. "Sensitive Information" is a subset of Personal Information and means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information or biometric information. "Worker" means a permanent, casual or temporary employee, apprentice or trainee, independent contractor, sub-contractor, labour-hire employee or volunteer engaged by the Company.“ACL” means the law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth). ​ 2. Overview The Company acknowledges its obligations under the Act and is committed to protecting and maintaining the security of Personal Information obtained through its operations. This Policy explains how the Company collects verbal and written information and how the Company may store, maintain, disclose and use that information. The Australia Privacy Principles (APP) set out the obligations that Comapnies must comply with and these have been incorporated into the Policy to ensure compliance with the Act. The Company takes its obligations to protect Personal Information very seriously. All workers must ensure that Personal Information is collected and stored in a safe, secure and confidential manner. This will be achieved by ensuring the integrity of the manner in which Personal Information is collected and stored. A failure to comply with this Policy may result in disciplinary action. The action taken will depend on the circumstances but may involve a warning, counselling, demotion or dismissal. The Company will ensure access to Personal Information is limited only to those people necessary, who require the information in order to perform their duties. The Company will only use or disclose Personal Information for the primary purpose for which the information was collected (detailed further below). When Personal Information is to be used or disclosed for a purpose other than the primary purpose for which it was collected, consent will first be obtained from the individual, except in the following circumstances: where the individual would reasonably expect the Company to use or disclose the Personal Information for that secondary purpose and that purpose is related to the primary purpose of collection, or, in the case of Sensitive Information, directly related to the primary purpose; where use or disclosure for a secondary purpose is required or authorised by or under an Australian law or a court or tribunal order; a permitted general situation (as defined in the Act) exists in relation to the secondary use or disclosure; a permitted health situation (as defined in the Act) exists in relation to the secondary use or disclosure; or the Company reasonably believes that secondary use or disclosure is reasonably necessary for one or more enforcement related activities. ​ 3. When We Collect Personal Information The Company may collect Personal Information in a number of ways. The Company is required to collect Personal Information in the normal course of providing goods and services. The activities and functions of the business that may require the Company to collect Personal Information (including Sensitive Information) include: identifying an individual's needs, interests and desires, assessing an individual’s suitability for goods and services, arranging temporary in-home product demonstrations, preparing for showroom demonstrations, submitting an application for credit through third party credit providers, discussing various alternative payment options including government funded schemes such as the National Disability Insurance Scheme or MyAgedCare Packages, processing sales orders, invoices and consignments, processing payments and refunds, receiving and responding to customer complaints or grievances, receiving and responding to maintenance or service requests, promoting the Company’s goods and services, promoting the goods and services of affiliated companies, partners and joint ventures. The Company also collects Personal Information through temporary (session) cookies or permanent cookies when an individual accesses the Company's website. Cookies can be used to track usage behaviour and aggregate data to allow the Company to customise an individual's experience on the website. Individuals can switch off cookies by adjusting the settings on their web browser. 4. How We Collect Personal Information The Company will only collect Personal Information from an individual by lawful and fair means. Common ways that the Company may collect Personal Information about an individual include: when an individual has accessed and used the Company's website, when an individual has interacted with the Company's social media profiles, when an individual has responded to the Company's online or printed marketing campaigns and advertisements, when an individual has a direct or indirect conversations with Workers (whether online, via SMS, phone call, email, post or face-to-face), when an individual completes forms in relation to recruitment, the performance of services or termination. The Company may also collect Personal Information (other than Sensitive Information) from third parties where approriate, including: from any related bodies corporate, from any affiliated companies, partnerships or joint ventures, from any publicly available sources, from any private company data providers who can demonstrate compliance with applicable data protection legislation, and from any nominated referees or recruitment agencies (where the individual has given express authorisation to do so). The Company will only ever collect Sensitive Information directly from the individual it concerns or a representative acting with the individual's express authority. The Company will typically collect all other Personal Information from the individual directly and/or their representative, unless it is unreasonable or impracticable to do so or the Company is otherwise required or permitted by law to collect such information from a third party. 5. What Personal Information We Collect The Company may collect the following types of Personal Information: an individual's salutation, full name, preferred name, contact details (such as telephone number, email address, social media profiles, residential address and billing address), an individual's sex, age, date of birth and occupation, an individual's relationship status, an individual's signature or written expression of consent, an individual's proof of identity such as a driver's licence, passport, medicare card or other government issued identification as well as copies of such, an individual's residential status (such as whether they are renting, boarding, living with parents, own a property with or without a mortgage or otherwise), an individual's income status including before and after tax amounts on a weekly or fortnightly basis (for the purposes of determining their suitability for credit facilities and ability to meet repayments), an individual's preferred method of payment (such as bank account name, BSB and account number, credit or debit card number, expiry and security code or otherwise), the contact details for an individual's nominated representative or power of attorney, the contact details for an individual's funding provider (such as Plan Managers for the NDIS or MyAgedCare Packages), an individual's health condition including but not limited to specific health issues affecting their sleep performance, an individual's employment history, working eligibility rights and referee contact details (for the purposes of determining their suitability for available positions within the Company), any other information the individual is happy to provide. ​ 6. Other Information We May Collect The Company may also collect information that is not Personal Information because it does not identify an individual personally. This information is normally retained alongside Personal Information and may include: information necessary to carry out a delivery or maintenance request; information necessary to fulfil any warranty and repair obligations; an individual's marketing preferences, including the type of marketing materials and method of delivery (whether by email, SMS, direct mail or other); information provided via an online survey for the purposes of requesting tailored advice, prices or a call back from a Sleep Specialist, information provided via an online survey in relation to the customer experience, information provided via other forms (whether physically or online) such as a competition entry. ​ 7. Why We Collect Personal Information The Company may use or disclose Personal Information for: the express purposes for which it was collected and disclosed, including related or incidental purposes which would be reasonably expected by the individual, other purposes to which the individual has consented, and/or as otherwise authorised or required by law. The primary purposes for which the Company commonly collects, uses and discloses Personal Information are: to assist the individual with their purchase of Goods, to accommodate the individual's specific health goals and offer general advice on the suitability of products for their personal circumstances, to facilitate the delivery of purchased goods and/or services through third parties, to provide information and/or general advice on available health care packages, government schemes, concessions and discounts available from time to time, to market goods and/or services, including through in-home demonstrations, special promotions and campaigns in place from time to time, to offer alternative products and/or services through affiliated companies, partners and joint ventures, to answer any queries and provide general advice or information, to carry out activities relevant to fraud and loss prevention, customer analysis, sales analysis, quality control, repairs and market research, to carry out a full and proper investigation into any complaints brought against the Company, to comply with any relevant laws and/or regulations, or directions given by regulators or authorities, and to assess an individual's suitability for available positions within the Company. The Company may also share Personal Information with third parties for the provision of financial services, if and to the extent that customers choose to use such services. ​ 8. Refusing the Collection of Personal Information If the Company is unable to collect, use or disclose Personal Information in ways outlined in this Policy, some or all of the following may occur: the Company may be unable to offer goods and services, to the requested standard or at all, the Company may be unable to provide further information about its goods and services, the Company may be unable to tailor the content of any direct marketing communications to suit individual preferences, the Customer's experience during interactions with the Company may be delayed or not as efficient as one may expect, and whre the individual is a candidate for employment, the Company may not be able to proceed with the application. ​ 9. How Personal Information is Stored & Secured The Company may hold Personal Information in either electronic or hard copy form. If such information is provided or recorded electronically, the Company may retain this information in secured computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties. The Company will take all reasonable steps to destroy or de-identify any Personal Information it holds, if it is no longer required for any purpose stipulated in this Policy or otherwise required by law. The Company understands the importance of Personal Information to each individual and has strong security measures in place to safeguard and secure the information it collects in order to prevent unauthorised access, modification or disclosure and misuse, interference or loss. This includes but is not limited to: two-factor authentication, IP restrictions, encrypted databases and communication systems, workplace surveillance, extensive building security measures and restricted access to sensitive areas, regular policy training for Workers, regular audits and password changes across the organisation. With respect to any third party provider of Personal Information, the Company also requires an assurance that all information has been lawfully obtained and handled in compliance with applicable data protection legislation. ​ 10. Why We Disclose Personal Information Personal Information may be disclosed in accordance with this Policy to any of the following: the Company's Workers to the extent reasonably necessary to perform their duties, the Company's third party service providers, to the extent reasonably necessary to fulfill its obligations (including, but not limited to, auditors, sales consultants, IT consultants, credit facility providers, mailing houses, couriers, removalists, payment processors, data entry service providers, debt collection agencies and government authorities), the Company's related bodies corporate, affiliates or partners to the extent reasonably necessary to offer a viable solution based on the individual's personal circumstances, the Company's business advisors and financial lenders including lawyers, accountants or other professional service providers, but only to the extent reasonably required; the Company's suppliers and distributors with whom it has commercial relationships, to the extent reasonably necessary to fulfill its obligations, to any person required and authorised by law (e.g. the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities). Where Personal Information is shared with a third party, the individual will be made aware and the Company will reinforce the confidential nature of this information and each party's obligations with respect to use or disclosure for secondary purposes. The Company will also seek assurance from third parties that personal information within their possession is managed and destroyed appropriately, in compliance with the applicable privacy laws. The Company will endeavour to reflect this discussion in writing and seek mutual agreement from the third party. Personal Information will not be shared, sold, rented or disclosed other than as described in this Policy. ​ 11. Direct Marketing Communications Where an individual has provided consent, or where otherwise permitted by law, the Company may use Personal Information to send the individual direct marketing communications via email, SMS or registered post. This includes information about available goods and/or services. Within all marketing communications, the Company will provide a simple means for individuals to “opt out” and unsubscribe from the Company’s mailing list. For example, individuals will be able to unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication they have received. Alternatively, they may opt out of receiving marketing communications at any time by contacting the Company on 1300 825 931 or emailing info@superiorlifestyle.com.au . If an individual has indicated a preferred method of communication, the Company will endeavor to use that method wherever practical to do so. The Company does not provide Personal Information to any other organisations (except its related bodies corporate, affiliates or partners) for the purposes of direct marketing communications. ​ 12. Accessing or Correcting Personal Information If you believe we hold Personal Information about you, you may obtain access by making a request in writing via info@superiorlifestyle.com.au .​ Subject to any exemptions which may apply at law, we will provide a record of your personal information to you, normally via your preferred contact method (phone, email or mail). We will not normally charge a fee for granting access to Personal Information but reserve the right and discretion to do so. We may ask you to verify your identity and for proof of identity to ensure that personal information we hold is not improperly accessed. If you would like to request us to update or amend the Personal Information we hold about you, please contact us and we will make the requested amendments, subject to any exemptions which may apply at law. We reserve the right to be satisfied that the information collected is inaccurate, out-of-date, incomplete, irrelevant or misleading. We may also ask you to verify your identity and for proof of identity to ensure that personal information we hold is not improperly accessed. ​ 13. Privacy Complaints If you believe that we have breached your privacy rights in any way or you would like to discuss any issues about this Policy please contact us by calling 1300 825 931 and asking to speak with the Designated Contact Person. Alternatively, please email info@superiorlifestyle.com.au . All enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 14 days confirming receipt of your complaint. Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why we are unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavor to respond to you, using your preferred contact method if you have indicated one, at all times promptly and to offer a practical solution which is consistent with our legal obligations. If we are unable to resolve your complaint, we will explain why. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner. ​ Website Terms Last Updated 13 September 2023 Medical Disclaimer Disclaimer Any medical information discussed on this site is provided as an information resource only and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship and should not be used as a substitute for professional diagnosis and treatment. We strongly advise individuals to consult with their health care provider, or contact their closest Medical Center for an appointment, before making any health related decisions or for guidance about a specific medical condition. If you have any questions, please email us at info@superiorlifestyle.com.au or call 1300 825 931.

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