Frequently Asked Questions
Share the Good Vibrations
Our vision is to see more Australians living a healthier lifestyle and a life they love.
Empowered by our adjustable beds, mattresses and CV Health Systems™, we want to help more Australian's improve their #SleepDeficit and #SleepHygiene.
To help us achieve this goal, we're inviting our customers to refer somebody who might benefit from our products.
If the referral results in a purchase of an adjustable bed and mattress with Superior Lifestyle, we will send you and your referral a Coles & Myer Group Gift Card to the value of $100 AUD as a token of our appreciation!
For full terms and conditions, scroll down or call us on:
Referral Rewards Program - Terms & Conditions
We (Superior Lifestyle Pty Ltd) are offering our customers the opportunity to earn a Coles and Myer Gift Card with credit of up to $100 AUD by referring friends and family to purchase an adjustable bed base and mattress from us. We reserve the right to terminate this Referral Rewards Program at any time for any reason. These terms apply to any person's participation in the Program, which they agree to by virtue of participation.
PART A - INTRODUCTION
Information on how to participate in the Promotion and Incentive details form part of these terms and conditions.
By participating in the Promotion, participants accept and agree to be bound by these terms and conditions. For the avoidance of doubt, these terms and conditions include the Schedule above.
Participants must comply with these terms and conditions to participate in the Promotion.
Where there is an inconsistency between the Schedule and Parts A to H of these terms and conditions, the Schedule will prevail.
PART B - PRIVACY AND COLLECTION NOTICE
The Promoter may collect and use each participant’s personal information for the purposes of:
conducting the Promotion (which may include disclosure to third parties for the purpose of processing and conducting the Promotion) and for promotional purposes, public statements and advertisements in relation to the Promotion;
providing information to the participant about the products and services offered by the Promoter and its related companies; and
research to improve its products and services.
By participating in the Promotion, participants consent to the use of their personal information as described in clause 5.
PART C - WHO CAN PARTICIPATE IN THE PROMOTION
Directors and employees (and their immediate families) of the Promoter or its related companies, independent contractors and agencies are not eligible to participate. Immediate families means spouse, ex-spouse, de facto partner, ex-de facto partner, child, step-child, parent, step-parent, legal guardian, sibling or step-sibling.
The Promotion is not available in conjunction with any other promotion or offer by the Promoter or any related body corporate.
PART D – HOW TO PARTICIPATE IN THE PROMOTION
To participate in the Promotion, each participant must comply with the ‘How to Participate’ section of the Schedule.
The Promoter reserves the right, at any time, to request verification of the age, identity, residential address or any other information relevant to participation in the Promotion of all participants. The Promoter reserves the right to disqualify any participant who provides false information or fails to provide information that is reasonably requested by the Promoter.
The Promoter reserves the right, in its sole discretion, to disqualify any participant who has:
provided incomplete, indecipherable and/or offensive material as part of their participation in the Promotion,
breached any of these terms and conditions; and/or
contravened any applicable laws or regulations or otherwise engaged in unlawful or improper conduct.
The eligibility of participants to receive an Incentive is solely within the discretion of the Promoter.
The Promoter accepts no responsibility for late, lost or misdirected communication.
PART E - INCENTIVES
Each Incentive is not transferrable, exchangeable or redeemable for cash.
If any Incentive is unavailable for reasons beyond the Promoter’s control, the Promoter reserves the right to substitute the Incentive with an incentive of equal or greater monetary value. This right is subject to any applicable legislation, regulations or directions from a regulatory authority.
Once the Incentive has left the Promoter’s premises, the Promoter takes no responsibility for the Incentive being damaged, lost or stolen.
All taxes which may be payable as a consequence of receiving an Incentive are the sole responsibility of each participant.
The participant’s use of the Incentive is entirely at their own risk. Before the Incentive is provided, the receiver of the Incentive may be required to sign an agreement to release the Promoter from and indemnifying the Promoter against any liability arising from or in connection with the Incentive.
PART F – RECEIVING THE INCENTIVE
Each eligible participant during the Promotional Period will receive an Incentive.
The eligibility of participants to receive the Incentive is solely within the discretion of the Promoter.
It is the responsibility of each participant to comply with the Promoter’s instructions on how to collect their Incentive as outlined in the “Collection of Incentives” section of the Schedule.
The Promoter reserves the right to request each participant to provide proof of their identity and/or proof that they were responsible for participating in the Promotion.
Each participant agrees to participate and cooperate, as required, in all publicity activities relating to the Promotion, including, without limitation, being interviewed, photographed, filmed and recorded. Each participant authorises the Promoter to use such content for advertising and publicity purposes in any media in perpetuity worldwide.
It is the responsibility of each participant to notify the Promoter of any change to their contact details.
PART G - NO LIABILITY
Any Incentive supplied by a third party supplier is subject to the terms and conditions of that third party supplier. The Incentive may come with guarantees that cannot be excluded under the Australian Consumer Law. If those guarantees are not complied with, then you will have rights under the Australian Consumer Law. Subject to those guarantees and rights, the Promoter shall not be liable and excludes all liability (including negligence), for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) for damage to property, personal injury or death suffered or sustained in connection with this Promotion or the use or taking of any Incentive except for any liability which cannot be excluded by law including as provided for under the Australian Consumer Law.
PART H - TERMINATION OF PROMOTION
The Promoter reserves the right to vary the terms of, or cancel, the Promotion at any time without liability to any participant or other person, subject to applicable laws
How to participate for Referring Participants
How to participant for Referred Participants
Limitations on Incentives
Collection of Incentives
Superior Lifestyle - 2020 Referral Program
ABN 26 605 022 017
84 Parramatta Road, Underwood QLD 4119
1300 825 931
The following two groups of participants are permitted to participate in this Promotion:
(a) Referring Participants; and
(b) Referred Participants.
Each participant (regardless of whether such participant is a Referring Participant or a Referred Participant) is eligible to participate as:
(a) a single person participant; or
(b) a multiple person participant.
Participation in the Promotion is only available to residents of Australia and persons over 18 years of age.
9:00AM AEST on 13/05/2020 to 9:00AM AEST on 31/12/20
To participate in the Promotion, each Referring Participant:
(a) must be the owner of a Superior Lifestyle adjustable bed and mattress, purchased directly from the Promoter within the last five years; and
(b) must, during the Promotional Period, refer a new customer to the Promoter by completing and signing the Promoter’s referral form and handing it to the Referred Participant; and
(c) acknowledges and agrees that the Referred Participant must comply with the relevant ‘How to Participate’ section of the Schedule.
To participate in the Promotion, each Referred Participant must:
(a) not be an existing Promoter customer;
(b) during the Promotional Period:
(i) complete and sign the Promoter’s Referral Form, after receiving such Referral Form from the Referring Participant;
(ii) deliver the completed and signed Referral Form to the Promoter in person or by email;
(iii) enter into a contract of sale with the Promoter for an adjustable bed and mattress; and
(iv) pay any balance owing under such contract of sale prior to dispatch or be approved for finance with Payright or Humm;
(c) comply with the terms of such sale at all times and without default;
(d) complete such sale in accordance with its terms; and
(e) not extend or delay, or attempt to extend or delay, the sale.
A Coles and Myer Group Gift to the value of $150 AUD (all inclusive). The supplier’s terms and conditions can be viewed at www.giftcards.com.au/giftcardtermsofuse. To check the Expiry Date of your Gift Card, visit Check Your Expiry Date, or call 1300 304 990 or visit in-store at the service desk.
The Promoter does not accept any liability or assume any responsibility in any way arising out of, or in relation to, the use of the gift card, or for any card faults or defects or if the Buyer is unable to use the gift card for any reason including if the gift card is damaged or lost.
There is only one Incentive available for each contract of sale. Where a participant is a multiple person participant, (that is, where more than one person is noted as the buyer or purchaser on the relevant contract of sale), then the Incentive will be offered jointly to all such persons.
Each participant is permitted to receive multiple Incentives during the Promotional Period.
Participants who during the Promotional Period, cancel or terminate the sale, are not eligible to receive an Incentive.
Each participant (referrer and referred) will receive their incentive by mail through Australia Post to the mailing address provided to Superior Lifestyle within one (1) month of the date on which the incentive is allocated to the participant.